Earthlink must die!!! DIE DIE DIE!!!
Jun. 19th, 2002 02:11 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
miko2A year ago in June Earthlink decided to charge me 11.67 for "simultaneous usage". Well, I have only one phone line and I only dial up from home so I didn't see how I could have connected simultaneously. When I inquired about it, they said it was an error and they credited my account.
Now it's a year later, and what do I find on my most recent account? I am being billed an extra 73.15 for "simultaneous usage". This time, their only response has been that my account was accessed simultaneously from two different computers somehow, that they have the computer records to prove it, and that's it -- no indication that they intend to remove this charge from my bill. It's my fault, I'm either dialing up from home and work at the same time, or my friend is using my account and we didn't coordinate well enough, or someone has hacked my password and is using my account (which... if that were the case, how would it be my fault?) In any case, I've never given my password to anyone and I don't connect from anywhere but my home computer.
After two e-mails they added that they could also send me a printout showing the connection times and simultaneous connections. So I asked them to send it to me.
1. First problem. All of this conveniently started on the VERY FIRST DAY of this billing period. No problems on my last bill which ends May 15, but bang, right on May 16 I start incurring simultaneous connection charges. This doesn't indicate a problem on my end, it indicates a billing glitch on their end.
2. They show me connecting as "ms nausicaa" and on these lines they also display my home phone number. All of the simultaneous connections are "unn nausicaa" and display no phone numbers.
3. Strangely enough, every single "unn nausicaa" connection is paired with an "ms nausicaa" connection. In each case, the connection time and disconnection time are within a minute of each other. In other words, not only are two different connections being made, but they're completely coordinated down to the minute in when they dial in and when they disconnect. Tell me how I could manage that even if I wanted to?
4. In the few cases where I make a connection without a simultaneous connection, the computer miraculously displays addition information such as "Seattle, WA" and another number (the one I called, I think). To me, this indicates that the other connections (which don't display as much information) are problematic -- ie, there's some sort of glitch going on.
5. On just one day (May 18, a Saturday), they show me connecting to Earthlink on no less than 27 different occasions. This is not counting the simultaneous connections, mind you -- those are another 24 connections. What the records show is that I make a connection (and a simultaneous connection), then I log off, and then I log back on just a couple of minutes later. And I keep doing this all morning, and after a break (when I went to sleep I assume) I continue to do this all afternoon.
Now I ask you, why in !#$!@#$@# would anyone do this? Connect and disconnect, connect and disconnect, connect and disconnect constantly? You wouldn't be able to do anything else! And then consider that for 24 of those connections, a simultaneous connection was made AT THE SAME TIME and disconnected AT THE SAME TIME.
Clearly I wasn't disconnecting all those times... I was probably playing Everquest and had one single long connection all morning until I logged off and went to sleep -- and probably one or two long connections in the afternoon.
The point is, all of these multiple connections and disconnections make no sense, and it makes even less sense that I (or anyone else) is duplicating them all from another computer/phone line. Obviously, Earthlink's system is majorly f*cked up. I just hope that I can convince them of this...
The good news is that since they tried to charge me so much money ($95.00) I didn't have that much clear on my VISA and it got rejected. And my VISA expires at the end of the month... mind you, I already have my new one which is good for two more years, and it has the same #, but still, I haven't updated my information for Earthlink yet. I want to make certain that they don't bill me for these stupid extra charges first.
Woo.
I'm Jubilation Lee
What X-Men Character are You?
Now it's a year later, and what do I find on my most recent account? I am being billed an extra 73.15 for "simultaneous usage". This time, their only response has been that my account was accessed simultaneously from two different computers somehow, that they have the computer records to prove it, and that's it -- no indication that they intend to remove this charge from my bill. It's my fault, I'm either dialing up from home and work at the same time, or my friend is using my account and we didn't coordinate well enough, or someone has hacked my password and is using my account (which... if that were the case, how would it be my fault?) In any case, I've never given my password to anyone and I don't connect from anywhere but my home computer.
After two e-mails they added that they could also send me a printout showing the connection times and simultaneous connections. So I asked them to send it to me.
1. First problem. All of this conveniently started on the VERY FIRST DAY of this billing period. No problems on my last bill which ends May 15, but bang, right on May 16 I start incurring simultaneous connection charges. This doesn't indicate a problem on my end, it indicates a billing glitch on their end.
2. They show me connecting as "ms nausicaa" and on these lines they also display my home phone number. All of the simultaneous connections are "unn nausicaa" and display no phone numbers.
3. Strangely enough, every single "unn nausicaa" connection is paired with an "ms nausicaa" connection. In each case, the connection time and disconnection time are within a minute of each other. In other words, not only are two different connections being made, but they're completely coordinated down to the minute in when they dial in and when they disconnect. Tell me how I could manage that even if I wanted to?
4. In the few cases where I make a connection without a simultaneous connection, the computer miraculously displays addition information such as "Seattle, WA" and another number (the one I called, I think). To me, this indicates that the other connections (which don't display as much information) are problematic -- ie, there's some sort of glitch going on.
5. On just one day (May 18, a Saturday), they show me connecting to Earthlink on no less than 27 different occasions. This is not counting the simultaneous connections, mind you -- those are another 24 connections. What the records show is that I make a connection (and a simultaneous connection), then I log off, and then I log back on just a couple of minutes later. And I keep doing this all morning, and after a break (when I went to sleep I assume) I continue to do this all afternoon.
Now I ask you, why in !#$!@#$@# would anyone do this? Connect and disconnect, connect and disconnect, connect and disconnect constantly? You wouldn't be able to do anything else! And then consider that for 24 of those connections, a simultaneous connection was made AT THE SAME TIME and disconnected AT THE SAME TIME.
Clearly I wasn't disconnecting all those times... I was probably playing Everquest and had one single long connection all morning until I logged off and went to sleep -- and probably one or two long connections in the afternoon.
The point is, all of these multiple connections and disconnections make no sense, and it makes even less sense that I (or anyone else) is duplicating them all from another computer/phone line. Obviously, Earthlink's system is majorly f*cked up. I just hope that I can convince them of this...
The good news is that since they tried to charge me so much money ($95.00) I didn't have that much clear on my VISA and it got rejected. And my VISA expires at the end of the month... mind you, I already have my new one which is good for two more years, and it has the same #, but still, I haven't updated my information for Earthlink yet. I want to make certain that they don't bill me for these stupid extra charges first.
Woo.
I'm Jubilation Lee
What X-Men Character are You?
